"Dear Gloggespiel team,
I feel compelled to write to you about how happy we are now that B. is going to Cevi, but more specifically about the service this week. I was unaware that this week was a school holiday and that the playgroups were closed. I was delighted that you organized to have B. looked after so that I did not have to skip my German class or give up my free time before hand. I don't know any other place that would do this type of thing without charging extra. I am deeply grateful.
Please let me know if I can be of service to you at any point in the future. I would be only too happy to do anything to help promote your service.
Warm regards, R.P." (February 22nd, 2013)